Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders ship within 3–5 business days. Delivery times vary by location.

Do you ship internationally?
Yes! We ship to select international destinations. Shipping rates and times will vary.

Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for unused items in original condition. Digital downloads are non-refundable.

How do I start a return?
Email us at hello@caitovation.com with your order number and we'll guide you through the process.

Products

Are your art prints original?
Yes! Our original artwork is created by our founder Caitlin. Prints are high-quality reproductions of original pieces.

How do digital downloads work?
After purchase, you'll receive an instant download link via email. Print at home or at your local print shop.

Workshops & Events

How do I sign up for a workshop?
Workshop details and registration links are posted on our Events page and social media. Stay tuned for upcoming dates!